What is a ticketing CRM and how is it different from an ordinary CRM?
It is an order and sales management system built specifically for events: it understands ticket types, QR codes, payments, check-in and registration moderation. A general-purpose CRM has to have all of this "explained" to it through lengthy configuration and integrations.
I already have Bitrix24 or amoCRM. Why another system?
General-purpose CRMs were not designed for selling tickets: they have no QR ticket generation, check-in, order upgrades or moderation. The RegToEVENT CRM works together with ticket sales out of the box, and if needed the data can be exported and passed to your main system.
How does the Kanban board for orders work?
Each order appears as a card in the column matching its status. The organizer creates the columns to fit the team's processes, managers drag cards through the handling stages, and every user sees the changes instantly.
What happens to unpaid orders?
They do not disappear: every registration attempt is saved in the CRM with a status. Unpaid orders land in the funnel, where a manager can contact the customer and take them through to payment.
Can I call a customer directly from the CRM?
Yes. From the order card you can call the attendee or message them in one click, and record the outcome of the conversation as a comment on that same card.
How do I send an attendee an SMS with a payment link?
The order card includes sending an SMS with a link to pay for that specific order. The attendee follows the link, pays, and the status in the CRM updates automatically.
What is an order upgrade?
It is raising the ticket type of an already registered attendee, for example from Standard to VIP. The upgrade is done from the CRM without re-registering and without losing the order data.
How does registration moderation work?
For private events, orders land in the "in moderation" status. The organizer approves or rejects each registration, and only after approval does the attendee receive a ticket.
How much does the ticketing CRM cost?
The CRM and the Kanban board are built into the RegToEVENT platform and are not billed separately. See the current terms on the pricing page at regtoevent.com/price.
How quickly can ticket sales be launched?
Launch usually takes about 15 minutes: create the event, set up ticket types and the registration form, connect a payment system. The CRM activates automatically along with the event.
Can I import an existing guest database?
Yes. Upload a prepared guest list and the system will generate tickets for them. This is convenient for corporate events and for migrating data from other services.
How do I export data from the CRM to Excel?
Export is available at any time: the whole database, a filtered selection, a specific order or an archive of attendee tickets. The file is generated in the familiar Excel format.
How many managers can work at the same time?
There are no limits on collaboration: create roles for co-organizers and sales managers, and the whole team will work on the attendee database and the Kanban board in parallel.
Can I see why an attendee's payment failed?
Yes. The order card stores the payment attempts: whether the attendee went to the payment page, which payment system they chose and what it responded. This helps you quickly get to the bottom of a failed payment.
Can I set up my own status columns?
Yes, the Kanban board columns are created by the organizer to fit their team's processes: you decide the number and the names of the stages yourself.
Will the system remind me about forgotten orders?
Yes. You can set a next contact date for a card, and the system will remind you about overdue cards. Color labels help highlight priority orders.
How secure is attendee data?
Payment security and data protection are confirmed by international standards and agreements with banks and payment systems. Every ticket is protected against copying by a unique QR code.
Is the CRM suitable for free events?
Yes. The system saves registrations with a "free" status, supports moderation for private events and works with any scenario: paid, free and mixed.
Are there an API and integrations?
Yes, RegToEVENT has an open API for integrating with your services: the documentation is publicly available. Data export and import for exchanging with other systems also work.
How is RegToEVENT different from other ticketing operators?
The main difference: a built-in full CRM with a Kanban funnel for unpaid orders, calls and payment SMS from the order card. Other ticketing operators do not have sales-team tools like these.